Support
Stuck? Most answers are below. Anything else, email us. We read everything.
Contact us
Email [email protected] with what happened, your iOS version, and screenshots if you have them. We usually reply within 1-2 days.
An app is still blocked after my pact approved the unlock.
Approved requests appear in your Requests tab. Open LockIn after the approval and manage the lock from the Lock tab. If something looks stuck, force-quit LockIn, reopen it, and check that Screen Time is still authorized for LockIn in iOS Settings.
How do pacts work?
You create a pact and invite 1-3 friends with a 6-character code. Everyone in the pact locks their own apps. When you want an app back early, you send a request, and your pact members approve or deny it.
I can't lock apps / the picker is empty.
LockIn needs Screen Time permission (Apple's FamilyControls). Delete and reinstall the app, then accept the Screen Time prompt during onboarding. Screen Time features only work on a real device, and require iOS 16 or later.
How do I delete my account?
In the app: Settings → Delete Account. This permanently removes your profile, pacts, sessions, and requests from our servers. There is no way to recover a deleted account.
Why can't I use LockIn alone?
The whole product is the pact: friends hold the key. Without at least one other member, there is nobody to approve or deny your unlock requests.